AC support-systems
Build and scale customer support for a solopreneur business. Use when setting up support channels, writing help docs, reducing support volume, improving response times, or automating common questions. Covers support channel selection, help center setup, SLA targets, automation strategies, and self-service systems. Trigger on "customer support", "help desk", "support system", "reduce support tickets", "support automation", "help documentation", "customer service".
As a process C 61/100 · Has gaps — weak spots: result and completion, inputs and preconditions, running it twice
How to improve
- Your own cases (evals/evals.json, 4–6 real requests with expected answers): the full check would then run those instead of a model-drafted suite.
- A spec.yaml with trigger phrases and assertions — a behaviour contract for CI; `skilltest init` writes a template.
Guard findings · 0
✓ No critical or high findings
Files scanned: 2. Evidence is masked. Grey chips explain why severity was lowered.
Against the Agent Skills spec
✓ No remarks against the Agent Skills spec
Process rating: all ten parameters 61/100
- 0Result and completion. Does not say what the result is
- 0Inputs and preconditions. Does not say what the process needs to start
- 0Progress reporting. Says nothing while it works
- 30Running it twice. 7 mutating operations with no state check
- 70When it triggers. States when to use, but not when not to
- 70Failures and branches. 5 branches
- 85Steps. 52 steps, 1 vague phrases
- 100Tools and files. No external tools needed
- 100Consistency. Name and required fields are in place
- 100Execution cost. Instruction body is 2343 tokens
Everything here is measured from the skill text rather than judged by a model, so the numbers are checkable. A parameter weighs more when it is a more common reason for the process to stall.
Quality signals
- +4Description does not say when NOT to use the skill (false activations)
- +3Output format is not stated: the model decides each time
- +1No license
- +2Single-language instructions
- +5Description quotes 7 example trigger phrases
- +3Description length 467: enough signal without eating the budget
- +4Structure: 21 headings
- +3Step-by-step instructions: 52 items
- +4Has examples (5 code blocks)
Quality base 70; lint remarks subtract, signals add up to 100. Result: 89.